Company Introduction:

CoinClan is a licensed & regulated cryptocurrency exchange company.

We are currently operating in Australia, the EU, the UK, Canada & Thailand. We trade on major crypto P2P platforms such as Binance P2P, and we are the largest crypto P2P merchant in all of the countries and P2P platforms where we operate.

We have longer-term plans to build our own platform. We are now looking to expand our business to several other countries, such as Hong Kong, Taiwan, Brazil, Mexico, the US & more. Our vision is to make crypto access seamless, for anyone, anywhere in the world.

Responsibilities:

• Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
• Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
• Carrying out document checks and sending them to verification teams
  Answering customer information requests or other forms of information requests from the banks whom we work with.
• Checking our ads to make sure that they are active and within certain limits/conditions, optimizing our ad prices as needed.
• Helping with releasing or refunding trades/payments to/from customers.
• Escalating any complex or suspicious queries to senior team members.
  

Requirements:

• Additional language skills besides English; Chinese or European languages such as German, Spanish, French, etc. a plus
• Fresh Graduate
• Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
• Ability to work remotely with great performance
• Self-motivator with great levels of independence

Why work with us?

• Be a part of a company building the future of the digital economy enabled by blockchain technology
• Competitive salary paid in any currency or cryptocurrency of your choosing (including our tokens/equity so you can capitalize on the exponential growth of our startup with the possibility to achieve financial freedom).
• Fast-paced, challenging, faced with different issues every day - Life never gets boring in a start-up environment.
• Work with an international company & team.
• Great career development opportunities in a fast-growing company.
• Work remotely anywhere in the world with flexible working hours & casual work attire.