Head of Fraud Prevention

CoinClan is a licensed and regulated cryptocurrency exchange company.

We operate in Australia, the EU, the UK, Canada and Thailand. We trade on major crypto P2P platforms such as Binance P2P, and we are the largest crypto P2P merchant/liquidity provider in all countries and on all P2P platforms where we advertise and trade.

We have longer-term plans to build our platform. We are expanding our business to other countries like Hong Kong, Taiwan, Indonesia, Brazil, Mexico, the US, Turkey, and more. Our vision is to make crypto access seamless for anyone, anywhere in the world.

What you’ll do

We are looking for dynamic and curious people who have a passion for solving global user issues, building operations, and driving process improvements and who want to play a front-line role in building this new operational capability for CoinClan and accelerating CoinClan’s growth.

In this role, you will recruit, manage, and develop a group of Operations Associates focused on risk mitigation. This team will investigate accounts to identify risks to CoinClan business related to fraud and user policy requirements. The Head of Fraud Prevention will cultivate the engagement of their team members while guiding them to be the best they can be through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be fit, you will have a strong operations mindset, possess a deep understanding of fraud prevention and controls, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

Recruit, manage, coach, and develop a new team of in-office scam/fraud prevention specialists  

Guide your team to handle fraud-related user escalations by reviewing individual CoinClan accounts and transactions to identify risky behaviours, including romance/investment scams, fraudulent activity, large credit exposure, and regulatory non-compliance. 

Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience  

Build a great culture and ensure team members are happy, effective, and growing in their career  

Set clear goals and direction, and provide regular feedback on team members’ performanceBe data-driven in your analysis of performance and in your decision making  

Transmit and foster our values, serving as a beacon of CoinClan’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

At least 5+ years of direct people management experience   

Experience with payments, risk, compliance, or financial industry operations  

Excellent written and verbal communication skills in both English and Spanish  

An ability to partner effectively with internal and globally distributed stakeholders  

Strong operational background, including new process launches and service delivery  

Skill and credibility in doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example  

Passion for process improvement and innovation  

Preferred Qualifications 

Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools  

Knowledge of Web3 and Cryptocurrency Exchange Industry  

Knowledge of user policy, such as TOS (Terms of Service)   

Experience in payments, e-commerce, or fintech mitigating fraud  

Experience operating in a high-growth technology company